Patient Service Representative
Job Details
Description
Position Summary: Responsible for greeting and assisting patients, patient check-in, and patient check-out, scheduling of appointments, confirming next day appointments, verifying patient�s insurance, collecting patient copayments, securing pre-authorizations, entering patient charges in the practice�s Electronic Medical Record and Practice Management System (EMR). Monitors administrative and clinical inboxes in EMR and carries out requests for medication refills, appointments, testing follow-up, referrals to other physicians. Provides follow-up to unresolved patient questions and for ensuring continuity of care. Reliable transportation required. Experience Required: Minimum one year front desk experience in a physician practice or outpatient ambulatory care setting. Computer and EMR experience required. Knowledge of medical insurance, medical terminology, and medical office services and routines. Preferred: Cardiovascular practice experience. Two to four years� experience in a customer service oriented environment a plus. |
Education Required: HS Diploma, or equivalent Preferred: Associates degree preferred. Experience may be substituted in place of degree. |
License and Credentials Preferred: Certified Medical Assistant a plus |
Skills Required: Communicates effectively with customers (physicians, patients, co-workers, insurance representatives). Knowledgeable working with EMR systems (Athena preferred). Maintaining appropriate practice patient activity records, and ability to produce reports as requested. Preferred: Bi-lingual Spanish/English a plus Fulltime - 80 hours per pay period EOE |
Qualifications
Education
Required
High School Degree or better.
HS Grad Equiv Degree or better.
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